What you need
✅ Modern web browser on your computer / smartphone
✅ Access to internet
✅ The specific link to the webinar or broadcast
✅ Speakers or headphones to hear the audio
We recommend using Chrome, but any modern browser should work.
Note: Avoid highly protected networks, some VPNs and/or firewalls are configured to not support watching the webinar. Learn more here.
How to watch a webinar on Univid
Make sure to have received a link to access the webinar or broadcast, the link is normally sent via email to you.
Once you click the link, you will confirm your display name pressing "Enter", and then be able to see the live webinar.
Before the webinar is live there is a countdown, or a blinking "the event will start soon".
Not registered yet?
The first time you click the link, fill in a name and possibly other information that the host requires. You will now be able to see the webinar / broadcast.
Already registered?
Simply click the personal link in your email or calendar, and access the webinar directly.
Note: If you are asked to fill in an email, this is where you will receive a confirmation email of your sign-up and a quick access link making you not needed to fill in your information when entering again.
If you registered already, and try to sign up again - you should receive a new email with the link. Please check your email inbox for the link. It's typically an email sent from [email protected], or from the organizer.
Technical issues?
Seeing: Event will start soon
Everything is in place on your end. Give the host some more time. If you still do not see anything after 5-10 minutes, please contact the host and ask if the start time is postponed.
There is no audio
Make sure the video player is not muted, move the mouse cursor or tap the video box to bring up the video box menu. In the menu there is a speaker icon, make sure it's not muted.
Cannot enter Univid / no video despite webinar has started
Normally this is due to a highly protected network.
VPN: If you have a VPN active, switch it off, restart the web browser and connect again.
Firewall: To workaround a strict firewall, connect to a mobile's shared internet (or try joining via phone).
If you are not able to turn off the VPN or connect to another internet. Contact your IT department for a proposed solution. Some VPNs and/or firewalls are configured to not support watching webinars.
Can't enter fullscreen
If you do not see a bottom menu once the event is live, and are browsing in from a phone or tablet, press the video window once.
Once you see the bottom menu for the video, you should be able find the fullscreen button in the bottom right corner of the screen.
The video image is freezing
Most likely the internet connection is weak on your side. Try to change location or plugging in an internet cable.
Still have questions? Ask the technical support chat
While in a webinar, there is a technical support to the bottom right corner. See the bubble with the question mark.
Click that to chat with the Univid support and we can help out with your issue.
