Sometimes things don't go as planned.

If you need to cancel or delete a webinar, just follow these two steps.

You don't want attendees to get reminders to attend the webinar anymore, as it's cancelled.

Thus, let's turn off email reminders, so people won't get notified about the webinar that is now canceled.

To turn the email reminders off. In the sidebar, navigate to "Access & Registration" > "Emails". There you can deselect all the automatic emails from Univid.

The best way to let the registrants now about your canceled webinar, is typically to simply send them an email explaining the situation.

Tip 1: If there is a new set time and date for the webinar - it is a good idea to inform about it, to keep registrants until the new time.

Tip 2: It can also be good to ask those who cannot attend to respond with a brief email back. For example, on-demand can be offered to those who inform proactively, etc.
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So, most registrants will now have the information that your webinar is cancelled.

However, for those occasional registrants that might not check their inbox. We recommend to also do the following.

In the sidebar, press "Edit". And input the new title of the webinar. For example:

A final step to can be to put a short message in the chat or Q&A that the webinar is cancelled.

If you are planning to have a new registration page - include the link to the new webinar. For example, using the CTA button.

If it is clearly stated that the webinar is canceled, the "start and end time" can also be edited to a time in the past, then the countdown will disappear.

Now you should be good to go!